How to Contact AJHQ

Animal Jam Headquarters, also known as AJHQ, is the part of NatGeo that runs Animal Jam.  They control everything that happens in the game, including any updates, memberships, codes, etc.

There are many reasons why a Jammer might need to contact them, but not everyone knows how to do it.  I’ve noticed some Jammers in the comments mistakenly think my website is AJHQ but I am just a blogger.  That’s why I made this post to help send players in the right direction!

Here are the ways that you can contact AJHQ about whatever issues you might have with the game.  They get a lot of emails so it may take them a while to get back to you.

AJHQ Email Support

This is the email you should contact if you have any issues/glitches with the game, get scammed, or any other in-game problem.  Like I said before, AJHQ can be pretty slow at replying though.

If you have any questions about your membership or billing, there is a different email to contact.  They can only discuss billing on your account with a parent or guardian, so they will need to help you with this!

Animal Jam Headquarters Address – Where is AJHQ located?

A lot of Jammers, including myself, have sometimes wondered where AJHQ is located?  Maybe you have some awesome Animal Jam drawings you want to send them or maybe it’s just out of curiosity.  For whatever reason you need their address, here it is:

Animal Jam
PO Box 3624
Salt Lake City, UT 84110

Everyone loves receiving letters in the mail so why not send them some fan mail?

AJHQ Phone Number

So if you’ve tried the options listed above and still haven’t gotten the response you’re looking for, the last option would be to try calling them.  This is the phone number listed for AJHQ.


I haven’t tried calling it myself but it’s listed on the company’s official business listing so it should work.  They may end up telling you to email instead but hopefully they can help you in some way.

Sometimes you might need help before AJHQ has time to respond.  If you’re looking for an answer to a question, it may have already been covered at the Animal Jam Help Center.  Here you can find answers to some commonly asked questions about the game.

With a major company like Animal Jam, it’s not always easy getting in contact with the right person.  I hope this guide has helped and that you’ll be able to get in contact with whoever you need to at AJHQ!

  1. um so… aj said they “solved” my prob for three years and now my account is locked…..I JUST WANTED TO PLAY ON MY OLD ACCOUNT( i wanted to update my email)

  2. thank you, I used the support email because I got scammed by someone called sealcom38 she took my orange and yellow rare spikes, my pink and brown top hat and my orange slingshot, she was lying dishonest, rude and a scammer, PLEASE report her, it woud be much appreciated by me.

  3. my 2 red long spikes got scamed away and i dont know what to do i tried calling but they just click buttons and then hang up

  4. well i know the email but i dont know from where too email them help please?

  5. i lost all my items on my account its called Duke09g2 i want my items back

  6. Says phone number is out of service 🙁

  7. They press buttons and hang up…is there a better number?

  8. I want to work there they ignore me when I call or text 😠 it so activating

  9. Im very mad. all my items got hacked. and my trying to contact animal jam. and i can not get them!

  10. My green long got scammed by Squidwaffle and im trying to contact them!! And I’m also trying to Contact animal jam. This was not helpful because I called and it said this was no longer a phone number..

  11. OK thx thx so much 4 ajhq’s number I called and my member account got locked for 1 day and they unlocked it 🙂 thx sooooo much!

  12. Yeah, AJHQ pretty much ignored my emails, and I’ve been trying to find their number, so if this is official, then thanks! I’ll repost to say if it did.

  13. OMG thank u for this information. i have been trying for days to get ajhq to listen to me. and this phone number might just work. THANK U

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