How to Cancel Recurring Membership on Animal Jam

Hi Jammer Parents! You might be wondering about how you can cancel a recurring membership on Animal Jam. This is very important because if you do not want your child to play anymore or if they are just done with Jamaa, then you need to cancel your membership so you won’t end up getting billed for anything. If you are looking for steps on how to cancel your recurring membership then look no more, we have included instructions below to help you figure it all out, and it’s really easy to do!


The first thing you will need to do is login to your Parent Dashboard, and then select the account with the recurring membership, including hitting the username you want to cancel out. Then, find the “Membership” tab on this page, click “Change” which is found under the “Auto-Renew: ON” text.

You will get a popup message that says the date that the membership will expire if you turn auto-renew off, and to confirm the cancellation of the membership, click “Yes” on the screen. The player will still be able to play through the Animal Jam membership until that date has passed, and then you will not be charged for anything after that.

It is important to remember that you have to activate your Parent Dashboard in order to see these features, and if you do not have your Parent Dashboard activated, click “Contact US” and include the username and the parent email address used for the account you wish to cancel.

  1. I cannot get to my parent page to cancel the auto renewal.

  2. PLEASE HELP!!!!!!!
    I purchased a membership with a card from Walmart known as a promo code and on the parent dashboard there is not an “auto renew” option to turn off, since it was a promo code instead of a purchased membership. But I still NEED to cancel the recurring membership. HOW can i do this without the auto renew tab?! PLEASE HELP!!!!!!!!!11

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